Terms and Conditions

These Terms apply to all passengers, users, and visitors accessing our website or helicopter services. TBA may update these Terms at any time without prior notice. The latest version applies from the date of publication. All services are subject to aviation regulations, weather conditions, safety requirements, and operational feasibility.

To access or book our services, you must:

• Be at least 18 years old.
• Provide accurate and verifiable information.
• Use the website and services lawfully and responsibly.

TBA reserves the right to deny service in case of violations, misuse, or safety concerns.

3.1 Reporting & Entry Guidelines

• Reporting Time: Passengers must report 45 minutes before their departure time.
• No-Show Policy: If a passenger does not reach the helipad 45 minutes before departure, entry will not be allowed. It will be considered a NO SHOW and NO REFUND will be given. The decision of the operator is final.
• Entry: Only valid ticket holders may enter the helipad premises.
• Fraud Warning: Fake or duplicate tickets will result in immediate denial of boarding and law enforcement action.

3.2 Required Documents

Passengers must carry original copies of:

• Valid booked ticket.
• Valid Government ID (Aadhaar, Voter ID, Passport, etc.).
• Infant ID (Birth Certificate or valid Government ID).

3.3 Ticket & Boarding

Tickets are non-transferable and valid only for the booked departure time. Boarding passes are issued at the helipad check-in counter.

• Information Accuracy: Incorrect passenger details may lead to cancellation without refund.
• Account Creation: A user account may be automatically created during online booking to store travel history.
• Confirmation: Booking is confirmed only after full payment and official SMS/Email confirmation is sent.

• Prices vary based on availability and demand.
• Methods: Razorpay, PhonePe, PayPal.
• Security: All payments are processed via PCI-DSS compliant gateways. TBA does not store your card details or banking credentials.
• Non-Refundable: Taxes, convenience fees, and gateway charges.

Strict adherence to DGCA aircraft load and balance safety norms is mandatory.

• Weighing: All passengers (adults, children, infants) will be weighed before boarding.
• Excess Weight: Passengers over 80 kg will be charged ₹150 per kg.
• Double Ticket: Passengers over 100 kg must purchase a double ticket.
• Baggage: 1 bag up to 4 kg allowed per passenger.
• Children (2+ Years): Full fare, allotted seat. No concession will be given.
• Infants (<2 Years): Travel free without a seat (lap only).
• Grouping: Weight allowance cannot be adjusted/transferred between passengers.

• Seating: Assigned strictly based on helicopter Center of Gravity (CG) and load requirements. Pilot instructions are final.
• Offloading: Passengers or baggage may be offloaded if total weight exceeds permissible safety limits.
• Delays: Flights may be delayed, rescheduled, or cancelled due to weather, technical issues, or regulatory orders.
• No Compensation: TBA is not responsible for providing boarding, lodging, or onward travel compensation during delays.

The operator and Pilot-in-Command (PIC) have final authority over all safety and operational decisions per Aircraft Act 1934 Section 11. The PIC may:

• Refuse to carry any passenger or cargo deemed unsafe.
• Make emergency landings or route diversions for safety.
• Order evacuation or emergency procedures.
• Deny boarding to passengers who fail safety compliance.
• Report safety violations to DGCA.

All PIC decisions are final and non-negotiable in the interest of flight safety.

Delays & Operational Changes: Helicopter operations are conducted under Visual Flight Rules (VFR) and require minimum weather conditions. Flights may be delayed/cancelled due to weather, technical issues, or airspace restrictions. TBA is not responsible for accommodation/meals. Refunds follow the official policy.

9.1 TBA-Initiated Cancellation

Full Refund (excluding gateway fees) if we cancel due to Weather, Technical issues, or Government/DGCA regulatory orders.

9.2 Passenger-Initiated Cancellation

9.3 Refund Process

• Online: Refunds take 5–7 working days.
• Counter/Cash: Issued at the helipad.
• Time Limit: Claims must be made within 15 days of the travel date.

You must not carry: Compressed gases, Explosives, Flammable liquids/solids, Radioactive materials, Corrosives, Poisons, Briefcases with built-in alarm devices.

Note: Undeclared dangerous goods will be reported under Rule 90A of the Aircraft (Carriage of Dangerous Goods) Rules, 2003.

Fitness: Passengers must be medically fit to fly. Conditions like heart issues, vertigo, or epilepsy must be declared.

Pregnancy Policy:

• Up to 26 weeks: Allowed with fitness certificate.
• 27–34 weeks: Allowed only with a doctor’s certificate dated within 7 days.
• Above 34 weeks: Travel is not permitted.

The operator is not liable for medical emergencies arising from undisclosed conditions.

Passengers must behave respectfully toward staff and crew.

Zero Tolerance: Unruly, aggressive, intoxicated, or abusive passengers will be denied boarding and handed over to security/police. No refund will be issued.

13.1 Data Retention Periods (Legally Mandated)

TBA retains passenger booking data, flight records, and operational documentation for the minimum periods mandated by:

• DGCA Civil Aviation Requirements: Operational records/Passenger manifest (Min 3 years), Flight logs (Min 7 years).
• Income Tax Act 1961: Financial/payment records (7 years).
• Aircraft Act 1934: Safety records (5+ years).
• SPDI Rules 2011: Data security logs (1 year).
• DPDP Act 2023: Retained only as long as necessary. Consent records (Min 3 years).

Extensions: Data retention periods may be extended where required by ongoing legal proceedings, regulatory investigations, or dispute resolution.

13.2 Data Deletion After Retention Period Expires

After legal retention expires, you have the right to request deletion:

• Email: infotransbharat@gmail.com
• Subject: “Data Deletion Request – [Your Booking Reference]”
• We will securely delete your data within 30 days unless a legal hold applies.

13.3 Your Rights Under DPDP Act 2023 (Summary)

• Right to Know What Data We Hold: Request a copy of your personal data at any time.
• Right to Correct Inaccurate Data: Request correction of wrong information.
• Right to Erase Your Data: Request deletion after retention period expires.
• Right to Restrict Processing: Stop us from using your data for certain purposes.
• Right to Withdraw Consent: Withdraw permission anytime.
• Right to Grievance Redressal: Lodge a formal complaint.

13.4 Data Breach Notification (DPDP Section 9)

In the event of a data breach, we will notify you within a reasonable timeframe via email/SMS with details of the compromise, security measures taken, and your rights. We will also notify regulatory authorities and law enforcement as required by law.

13.5 Data Processing Across Borders

Your data may be processed by:

• Domestic (India): Hostinger (hosting), Zoho Mail (email), WP Travel Engine (booking).
• International (USA/EU): Google Analytics, Razorpay, PayPal.

Safeguards: Standard Contractual Clauses (SCCs) are used, and data is encrypted in transit and at rest.

Usage: You agree not to misuse the website, scrape data, or upload malicious code.

Cookies: We use cookies for site functionality. You may manage these via your browser settings.

External Links: TBA has no control over third-party sites linked from our website. Accessing them is at your own risk.

Termination: TBA reserves the right to suspend access if Terms are violated.

All content (text, graphics, logos, software) is the exclusive property of Trans Bharat Aviation. It is protected by Indian and international copyright laws. You may not reproduce or distribute content without written consent.

TBA is not liable for failure to perform obligations due to events beyond our control, including natural disasters, war, riots, strikes, or government bans/airspace closures.

Liability Cap: TBA’s maximum liability is limited to the booking amount paid. We are not liable for indirect, consequential, or incidental damages.

Indemnity: You agree to indemnify TBA against claims arising from your violation of these Terms, misuse of service, or provision of false information.

If any provision of these Terms is found to be unenforceable, it shall not affect the remaining provisions, which shall continue in full force and effect.

These Terms, together with our Privacy Policy, Refund Policy, and Disclaimer, constitute the entire agreement between you and Trans Bharat Aviation regarding the use of our services.

Any failure by TBA to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

Jurisdiction: These Terms are governed by the laws of India. All disputes fall under the exclusive jurisdiction of Delhi courts.

Contact Us: infotransbharat@gmail.com

22.1 DPDP Act Overview (For Indian Users)

The DPDP Act 2023 is India’s primary data protection law. Data Principal = You. Data Fiduciary = Trans Bharat Aviation. Processing = Collecting, using, storing, sharing, or deleting your data.

22.2 Your Seven DPDP Rights

22.3 How to Exercise Your DPDP Rights (Step-by-Step)

Step 1: Send Request Email
To infotransbharat@gmail.com. Include your full name, phone number, booking reference, and details of your request.

Step 2: We Acknowledge Receipt
Within 24 hours, we will send you a reference number to track your request.

Step 3: We Process Your Request
Within 30 calendar days, we will verify your identity, locate your data, and prepare our response.

Step 4: We Send Response
We will send you a copy of your data, confirmation of correction/deletion, or an explanation if we can’t fulfill the request.

22.4 Response Timelines (DPDP Section 11)

22.5 Free Processing

All DPDP requests are FREE. Frivolous/repetitive requests (e.g., same request 5+ times in a year) may be declined.

22.6 Grievance Escalation Path

Step 1: Contact Us Again
Email infotransbharat@gmail.com with “Appeal” in the subject.

Step 2: File With Authorities (If Needed)
If we don’t resolve it, you can lodge complaint with the Data Protection Board of India (when operational), Central Consumer Protection Authority (CCPA), or Local Cyber Police Cell.

22.7 Children’s Data

• Age Threshold: Children under 18 years.
• Parental Consent Required: We need written consent from parent/guardian for any booking involving children.
• Verifiable Consent: We will verify parent’s identity and permission.
• Your Rights as Parent: Can request access/deletion of child’s data and withdraw consent anytime.

22.8 Medical/Sensitive Data

• Examples: Medical fitness, pregnancy status, allergies.
• Extra Rules: Explicit separate consent required. Special security measures and limited access applied.
• Your Rights: Withdraw consent anytime, delete after we no longer need it.

22.9 Interaction Between DPDP and Consumer Protection Act 2019

Both Laws Protect You:

• Consumer Protection Act: Right to refund, complain about unfair terms, compensation.
• DPDP Act: Right to control your data, privacy, grievance redressal.

If you have an issue, contact us first. If not resolved, file with consumer authority OR data authority.

22.10 Contact for DPDP & Data Privacy Issues

• Data Subject Request (Access/Correct/Delete): infotransbharat@gmail.com (Response: 30 days)
• Grievance/Complaint: infotransbharat@gmail.com (Response: 30 days)
• General Inquiries: infotransbharat@gmail.com (Response: 24 hours)
• Regulatory Complaints: Data Protection Board of India (meity.gov.in), CCPA (consumeraffairs.gov.in), or Local Cyber Crime Cell.

23.1 Governing Laws

These Terms are governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.