This Refund Policy is compliant with the Digital Personal Data Protection (DPDP) Act, 2023. It outlines your refund rights, cancellation procedures, and dispute resolution process. Your personal data collected during refund requests is protected under our Privacy Policy.
This Refund Policy governs refunds and cancellations for services booked with Trans Bharat Aviation. Please review these terms carefully before booking. For any assistance, contact us at infotransbharat@gmail.com.
This Refund Policy applies to all passengers and charter customers booking flights, charters, or associated services with Trans Bharat Aviation, and is governed by the latest DGCA Civil Aviation Requirements, Aircraft Act 1934, Dangerous Goods Rules 2003, IT Act 2000, SPDI 2011, Consumer Protection Act 2019, and relevant privacy/data protection laws (GDPR, UK-GDPR, CCPA, and ePrivacy).
1. Definitions
Any individual with a valid booking.
Passenger failing to report within the boarding deadline.
As defined in T&Cs and DGCA rules. Parental consent required for data processing (DPDP Section 9).
Passenger denied boarding due to breach of safety/operational rules.
Booking covering multiple passengers, subject to written agreement.
You (the passenger) whose personal data is collected during booking/refund.
Your formal request to Trans Bharat Aviation to process a refund. Includes personal and payment data handled per Privacy Policy.
2. Cancellations Initiated by Trans Bharat Aviation (Operator)
If a flight/charter is cancelled or rescheduled due to weather, technical, airspace closure, government/DGCA directive, or force majeure (e.g., ATC, strike, calamity), a full refund of fare/taxes/weight charges will be issued to the original payment method.
2.1 Refund Eligibility (TBA-Initiated)
- Reasons: Adverse weather, Technical issues, Airspace restrictions, Security concerns, Government bans, Force majeure.
- Refund Amount: 100% of fare + taxes + weight charges. (Excludes non-refundable gateway/convenience fees).
- Method: Original payment method (Processing: 5–7 working days).
- Non-Refundable Charges: Payment gateway fees (2-3%), Convenience charges, Processing fees.
2.2 Alternatives to Refund
- Complimentary Rescheduling: Rebook to next available flight at no cost (Valid for 12 months).
- Credit Note: Receive travel credit for full booking amount (Valid for 12 months).
- Cancellation: Full refund as per policy.
2.3 Legal Notice (Compensation)
TBA is NOT liable for providing accommodation, meals, or alternative transport during weather/technical delays. No compensation for indirect losses. Refund of fare is the sole remedy.
2.4 Passenger Denied Boarding (No Refund)
Refunds are NOT issued if a passenger is denied boarding for:
- Carrying dangerous goods (explosives, flammable items, weapons).
- Failing safety/medical fitness requirements (unfit, intoxicated).
- Violating conduct policy or presenting fake/duplicate tickets.
- No-Show: Not reporting within 45-minute boarding deadline.
Legal Basis: Aircraft Act 1934 Section 11 — Pilot-in-Command authority.
3. Data Privacy & Consumer Rights (DPDP Act 2023)
3.1 Your Data Rights During Refund Processing
Request a copy of all your personal data we hold (name, email, payment details, booking info).
Contact: Email infotransbharat@gmail.com with “DATA ACCESS REQUEST”.
Response: Within 30 calendar days.
Request correction of inaccurate data (wrong bank account, address).
Contact: Email infotransbharat@gmail.com with details.
Response: Within 30 calendar days.
Request deletion of your data after refund is complete and 7-year tax retention expires.
Contact: Email infotransbharat@gmail.com with “DATA DELETION REQUEST”.
Response: Within 30 calendar days.
Lodge a formal grievance if we mishandle your data during refund processing.
Contact: Email infotransbharat@gmail.com.
Response: Within 30 calendar days.
3.2 Payment Data Security
- PCI-DSS Compliance: Payment gateways (Razorpay, PhonePe, PayPal) are certified secure.
- Encryption: Payment data encrypted in transit and at rest (AES-256).
- No Storage: We do NOT store full credit card numbers.
- Verification: Bank transfers verified before processing.
3.3 Refund Records & Transparency
You can request refund status, proof of refund processing, refund history, and payment evidence at any time by emailing infotransbharat@gmail.com.
3.4 Consumer Protection Rights
Beyond DPDP, you have the Right to Refund (if per policy), Right to Complain (CCPA), and Right to Grievance Redressal.
4. Cancellations Initiated by Passenger
4.1 Refund Schedule (Sliding Scale)
| Time Before Scheduled Travel Date | Refund Percentage | Details |
|---|---|---|
| 30 or more days before | 90% | 90% of fare |
| 15 to 29 days before | 50% | 50% of fare |
| 7 to 14 days before | 25% | 25% of fare |
| Less than 7 days before | 0% | NO REFUND |
4.2 Refundable vs. Non-Refundable
- REFUNDABLE: Base fare, Taxes, Weight charges, Operational surcharges.
- NOT REFUNDABLE: Payment gateway fees (2-3%), Convenience charges, Cancellation processing fee.
4.3 Cancellation Process
- Submit Request: Contact infotransbharat@gmail.com or call support.
- Verification: We verify booking validity and travel date (24 hours).
- Processing: Refund processed to original payment method (5–7 working days).
- Confirmation: Receipt sent to your email.
4.4 Special Cancellation Cases
Group/Charter Bookings: Governed by separate written contract. Non-refundable deposits may apply.
Emergency/Medical: Requests reviewed individually. Evidence (medical/death certificate) required. Response within 72 hours.
5. Refund Process & Timeline
5.1 Timeline
Total Timeline: 6–8 working days. (24h verification + 1 day calculation + 5-7 days gateway processing).
5.2 Methods
- Credit/Debit Card: Reverse charge to same card.
- UPI (PhonePe/PayTM): UPI transfer to registered account.
- Cash Counter: Refunded at helipad counter (must be collected immediately).
6. Disclosures & Legal Caveats
Policy governed by applicable Indian consumer protection laws, DGCA, Aircraft Act, and Dangerous Goods regulations. Any passenger breaching operational, safety, or legal requirements may be denied refund and boarding.
7. Contact & Escalation
Refund Status & Queries: infotransbharat@gmail.com (Response: 24 hours)
Data Privacy Issues: infotransbharat@gmail.com (Response: 30 days)
Phone: +91 9205222031 or +91 6395256470
8. Amendments
This policy may be revised periodically. Latest version applies from date of publication.
9. Mandatory Verification & Claim Limitations
Claim Deadline: Any claims regarding refunds not received must be reported to infotransbharat@gmail.com within 15 days from the date of scheduled departure. Trans Bharat Aviation will not entertain any refund claims or disputes raised after this 15-day period.
Slot Carry-Forward: Flight slots are not automatically carried forward to the next slot or day if capacity does not permit. If the specific slot is cancelled, a refund is the primary recourse unless a mutual agreement for a later slot is confirmed.
Ancillary Cash Refunds: Charges paid in cash at the counter must be collected at the helipad counter immediately upon cancellation.