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Passenger Information

Effective Date: November 21, 2025
Last Updated: November 21, 2025

Welcome to Trans Bharat Aviation! This page contains all essential information, instructions, and compliance rules you need to know as a passenger booking or flying with us. Please read carefully before your journey.

1. Boarding Instructions

  • Reporting Time:
    All passengers must report at the helipad at least 45 minutes before the scheduled flight slot.
  • ID & Documentation:
    Carry a valid government-issued photo ID and your ticket (digital or printed).
    Infants must have proof of age (Birth Certificate/Aadhaar).
  • Ticket Policy:
    Only the person named on the ticket will be allowed to travel. Tickets are non-transferable and non-refundable after cut-off times.

2. Helipad Locations

3. Baggage & Weight Regulations

  • Passenger Weighing:
    All passengers (including infants) will be weighed at check-in for safety compliance. Infant weight is added to the accompanying adult.
  • Weight Limits:
    • Up to 80 kg: Standard fare applies
    • Above 80 kg: ₹150 per kg extra
    • Above 100 kg: Double ticket is mandatory
  • Baggage Allowance:
    One bag up to 4 kg per passenger is permitted. Handbags and carry-ons must be soft, compact, and fit under the seat.
  • No weight exchange allowed between passengers.

4. Child & Infant Policy

  • Infant (below 2 years): No seat, travel free with proof of age.
  • Child (2 years and above): Full ticket and seat are mandatory.
  • Each sortie allows a maximum of 2 children and 2 infants, subject to aircraft load and DGCA safety standards.

5. Safety & Conduct

  • Dangerous Goods:
    Prohibited: Explosives, flammable items, gases, acids, poisons, weapons, lithium batteries, and all items restricted by DGCA/Aircraft Act 1934.
    Carrying dangerous goods is a punishable offense (up to 2 years’ imprisonment and ₹1 crore fine).
  • Medical & Fitness:
    If you have heart conditions, recent surgeries, epilepsy, vertigo, or any severe illness, declare at check-in.
    Pregnant Passengers:
    • Up to 26 weeks: Fitness certificate required
    • 27–34 weeks: Certificate from physician dated within 7 days
    • Above 34 weeks: Not permitted to fly
  • Unfit, intoxicated, abusive, or non-compliant passengers will be denied boarding without refund.
  • Emergency Procedures:
    All passengers will receive a pre-flight safety briefing covering emergency exits, life jackets (if over water), seatbelt usage, and evacuation procedures. Follow all crew instructions during emergencies. Refusal to comply with safety briefings may result in denied boarding.

6. Flight Schedule, Delays, & No-Show

  • Delays/Rescheduling:
    Due to weather, technical, or regulatory reasons, flights may be delayed, rescheduled, or canceled. No compensation for delays; please plan accordingly.
  • No-Show Policy:
    You must check in at least 30 minutes before departure. Late arrivals will be marked No-Show; tickets are forfeited, and no refund will be issued.

7. Refunds & Cancellations

  • For TBA-initiated cancellations (weather, technical issues, regulatory orders), a full refund (minus gateway fees) will be processed.
  • For passenger-initiated cancellations, refund depends on notice period—see our Refund Policy.
  • Obtain helipad stamp or email ticket to claim refund within 15 days of scheduled journey.

8. Accessibility & Assistance

  • The helipad and website support WCAG 2.1 A accessibility.
  • For help with boarding, forms, or special requirements, contact helipad staff or email infotransbharat@gmail.com.

9. Rights & Responsibilities

  • Respect all safety, load, and crew instructions.
  • Secure all personal items; the operator is not liable for lost property.
  • Abusive, unlawful, or disruptive behavior will result in denied service and may trigger legal action.

10. Contact & Queries

11. References & More Information

12. Emergency Procedures

In the event of an emergency during your journey—medical, operational, or weather-related—please remain calm and follow crew instructions.

  • If a flight is canceled or diverted due to weather or technical reasons, our ground staff will guide you to safe zones and arrange alternate transportation or refunds as per regulations.
  • For medical emergencies, immediate care will be coordinated with local healthcare providers. Please update our staff about any pre-existing conditions during booking.
  • For your safety, always keep your emergency contact and ID handy.

13. Data Privacy & Consent

We value your privacy. Personal and sensitive information (such as identification, medical declarations, and contact details) collected during booking is stored securely and processed in accordance with our Privacy Policy and government data regulations. Information is shared only for operational and compliance purposes. For details, see our Privacy Policy.