Refund Policy

1. Refund for Helicopter Service Cancellation

In case of cancellation of helicopter service due to technical reasons, bad weather, or government orders, a full refund will be issued to the passenger, excluding payment gateway charges, transaction charges, and convenience fees.

Refund Process:

• 🛂 Submit Cancellation at Helipad Counter:
  • Passengers must submit their ticket issued by IRCTC or the boarding pass issued by the helicopter operator at the check-in counter immediately for cancellation.
  • The ticket will be duly stamped at the helipad counter as proof of cancellation.
• 💳 Online Ticket Refunds:
  • Refunds for online bookings will be processed online and credited to the source account within 5 to 7 days.
• 💰 Counter Ticket Refunds:
  • For tickets booked with cash or online payment at the counter, passengers must collect their refund directly from the counter.
• ⚖️ Extra Weight Charges:
  • Any extra weight charges paid by the passenger will be refunded by the helicopter operator at the helipad itself.
• 📌 No Slot Carry Forward:
  • If helicopter services are canceled due to bad weather or other reasons, passengers will not be rescheduled for the next available slot.

2. Complaint & Follow-up for Pending Refunds

• If the refund is not received within 5 to 7 working days, passengers may lodge a complaint with IRCTC.
• To file a complaint, passengers must:
  • Submit the Cancelled Ticket (duly stamped by the helicopter operator).
  • Send the request through their registered email ID to infotransbharat@gmail.com within 15 days from the date of departure.
• Refunds will be processed after verification with the helicopter operator and credited to the same account used for booking.
• 🚨 Important: Refund requests will not be entertained after 15 days from the date of departure.